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Terms and Conditions

Your personal information

How we collect your personal information We may collect personal information directly from you when you:

Communicate with us (for example, when you submit an application form to become our customer, or when you contact us for any enquiries, including by calling our customer service)

Register or subscribe for a specific Product and/or Service or our publications (for example, newsletters)

Usethe Products and/or Services of Fybomide Travel Ltd

Participate in any of our surveys

Enter into or participate in any competitions, contests, or loyalty programmes run/organized by us

Register interest and/or request for information of (through our online portals or other available channels) or subscribe to our Products and/or Services

Respond to any marketing materials we send out

Commence a business relationship with us (for example, as a service provider/business partner)

Visit any of our offices

Visit or browse our websites

Lodge a complaint with us

Provide feedback to us (for example, via our websites or in hard copy)

Other than personal information obtained from you directly (as detailed above), we may also obtain your personal information from third parties we deal with or that are connected with you (credit reference agencies or financial institutions), and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted.

How we use your personal information

We may collect and use personal information from you or from the category of third parties identified in this Privacy Policy for one or more of the following purposes:

To verify your identity

To assess and process your application(s)/request(s) for our Products and/or Services

To provide you with the Products and/or Services you have requested

To administer and manage the Products and/or Services we provide you (including charging, billing, facilitating payments, and collecting debts)

To investigate and resolve any service issues, billing queries, complaints, or other enquiries that you submit to us regarding our network, Products, and Services with our customer relations teams

To assess and/or verify creditworthiness

To detect and prevent fraudulent activity

To manage our Services

To keep in contact with you and provide you with any information you have requested

To engage in business transactions in respect of Products and/or Services to be offered and provided to you

To establish and manage any business relationship we may have with you

To process any communications you send us (for example, answering any queries and dealing with any complaints and feedbacks)

To help us monitor and improve the performance of our Products and Services, our customer relations teams, and service providers and the Site and to make these more efficient

To maintain and develop our business systems and infrastructure, including testing and upgrading of these systems

To manage staff training and quality assurance

To notify you about benefits and changes to the features of our Products and/or Services

To determine how can we improve services to you

To produce anonymous data, reports, and statistics aggregated in a manner that does not identify you as an individual

To investigate, respond to, or defend claims made against or involving Fybomide Travel Ltd

To conduct marketing activities (for example, market research)
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To maintain records required for security, claims, or other legal purposes

To comply with legal and regulatory requirements

For any other purposes that are required or permitted by any law, regulations, guidelines, and/or relevant regulatory authorities Disclosure of your personal information

As a part of providing you with our Products and/or Services and the management and/or operation of the same, we may be required or need to disclose information about you to the following third parties:

Law enforcement agencies

Government agencies

Companies and/or organizations that act as our agents, contractors, service providers, and/or professional advisers

Companies and/or organizations that assist us in processing and/or otherwise fulfilling transactions and providing you with Products and/or Services that you have requested or subscribed for

Our business associates and other parties for purposes that are related to the purpose of collecting and using your personal information

Other parties in respect of whom you have given your express or implied consent

Subject at all times to any laws (including regulations, guidelines, and/or obligations) applicable to Fybomide Travel Ltd.

Direct marketing and cookies

We may use your personal information to provide you with information about our and third-party services and/or products, which may be of interest to or benefit you, except where otherwise requested or notified by you.

In certain instances, we may disclose your personal information to our preferred merchants and strategic partners.

However, please note that we will only disclose your personal information to our merchants and strategic partners where you have subscribed for particular Services or Products which require such disclosure, and/or where your consent has been obtained, subject at all times to any laws (including regulations, guidelines, and/or obligations) applicable to Fybomide Travel Ltd. We take reasonable steps to ensure that our agreements with our merchants and/or strategic partners include appropriate privacy and confidentiality obligations.

What if personal information provided by you is incomplete?

Where indicated (for example in registration/application forms), it is obligatory to provide your personal information to us to enable us to process your application for our Products and/or Services. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our Products and/or Services.

Your rights to access and correct your personal information

We can assist you to access and correct your personal information held by us. Where you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading, or where relevant, not up-to-date, you may make a request to us by contacting the Fybomide Travel Ltd’s Customer Service Centre support@fybomidetravel.com.

You should quote your name, address, and phone/account number and provide brief details of the information you want a copy of in any such request. We shall charge a processing fee for searching for and providing you with access to your personal information to cover administration costs.

We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your request and the relevant processing fee.

Please note that we may have to withhold access to your personal information in certain situations, for example, when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.